Returns and Exchanges
Returns and Exchanges
Above all, Frank and Beanz™ priority is making you and your pup happy and satisfied, delivering awesome service to our fabulously loyal customers. If you're not completely happy with your order, we will do everything we can to try and make it better!
House Rules PLEASE READ:
- Items can be returned for store credit only. A super cute gift certificate will be delivered to you via email. I'm sorry, we cannot issue refunds.
- All exchange requests must be received within 15 days of the date you received your order.
- Exchange items must remain in new resell-able condition. Which means un-washed, un-worn items with no dog hair, urine, poopy skid marks or gravy train stains please! No altered items from a long sleeve sweater to a tank top is acceptable. All tags must still be attached and in original packaging, not balled up in a tennis ball container.
- Include your original receipt.
- Shipping is non-refundable, unless we made a boo boo.
- We reserve the right to refuse an exchange if the conditions above are not met.
Please allow our team 5-7 business days to process your exchange once it is received at our warehouse.Damaged items:
If an item arrives to you and is damaged in any way, you must contact us within 48 hours of receiving the defective merchandise. Please, supply an order number, date and item number when contacting us. We may ask for a photo of the defective merchandise, if necessary.
Instructions for Exchanges:
Send an email to exchanges to firstname.lastname@example.org within seven (7) days upon receipt of the item. Please include the following in your email:
- Your complete name and shipping address
- Order Number
- Date of Purchase
- Name of item
We will contact you within 24 hours to review your request.
- You will have to pay for the shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you might want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Whatever the case, Frank and Beanz™ will be happy to work something out to where you and your pups are all grins.